Refund policy
Return & Refund Policy
Returns:
We offer returns within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
To initiate a return, please contact our support team with your order number and reason for return.
Non-Returnable Items:
For hygiene and safety reasons, certain items (such as underwear, swimwear, or skincare products) cannot be returned. Sale items are also non-refundable unless damaged or defective.
Refunds:
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges:
We only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of delivery.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account. Then contact your payment provider, as processing times may vary. If you've done all this and still haven’t received your refund, contact us.
Shipping Costs:
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.